PRIVACY POLICY

BookTicket is a premier event ticketing and discovery platform in India, serving two key communities: (1) Organisers who list, manage, and market their events using our customised digital tools; and (2) Attendees who discover live experiences and book tickets online through our platform. BookTicket is operated by Divyang Tech Labs ("we", "us", or "our"). This Privacy Policy explains how we collect, store, process, and handle the personal information of both Organisers and Attendees ("You", "Your", or "User") through their access to and use of services offered via the BookTicket platform (which includes our website at www.bookticket.live and our mobile applications).

At BookTicket, we value the trust you place in us. That is why we are committed to maintaining the highest standards of security for transactions and customer data privacy on our platform. Please read this policy carefully to understand how we gather, manage, and protect your information.

This Privacy Policy is an integral part of and should be read along with our Terms and Conditions, which govern your use of the services provided through the BookTicket platform. This Privacy Policy is published in compliance with the applicable provisions of the Information Technology Act, 2000 (and the rules thereunder), the Digital Personal Data Protection Act, 2023 (DPDP Act), and other relevant laws in India governing electronic records and privacy.

By accessing or using the BookTicket platform, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. We reserve the right to modify this Privacy Policy at any time without prior notice. It is your responsibility to review this Privacy Policy periodically for updates. If you do not agree to any revisions, you must discontinue your use of the platform.

To provide a safe, efficient, and personalised experience, we collect information that identifies you or your device:

We use the collected data to operate, improve, and personalise your experience on BookTicket. Specifically, we use your information to:

• Facilitate ticket bookings, process payments, and issue digital QR passes.

• Provide customised event recommendations and relevant notifications.

• Resolve customer disputes, troubleshoot problems, and enforce our Terms and Conditions.

• Detect, monitor, and prevent fraud, spam, unauthorised logins, and security threats.

• Analyse demographics and platform usage trends to continuously improve our services and features.

We do not sell your personal data to third parties. We may share your information only under the following strictly defined circumstances:

• Event Organisers: When you purchase a ticket, we share necessary attendee details (such as name and contact info) with the verified event organiser to facilitate venue entry, check-in validation, and provide essential event updates.

• Service Providers: Trusted third-party vendors who assist us in operating our platform, processing payments, hosting cloud infrastructure, or delivering transactional SMS/emails (all bound by strict confidentiality obligations).

• Legal Compliance: When required by Indian law, court orders, subpoenas, or governmental authorities, or when necessary to protect the rights, safety, and property of BookTicket, our users, or the general public.

• Business Transfers: In the event of a restructuring, merger, acquisition, or sale of business assets, user data may be transferred to the acquiring entity, which will remain bound by this Privacy Policy.

We implement robust administrative, technical, and physical security measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. All sensitive communication and payment checkouts are protected via 256-bit Secure Socket Layer (SSL/TLS) encryption. While we strive to maintain the highest standards of data security, no electronic transmission over the Internet can be guaranteed as 100% immune from security threats.

• Marketing Opt-Out: You may opt out of promotional emails and marketing communications at any time by clicking the "unsubscribe" link included at the bottom of our emails or contacting our support team.

• Account Deletion: If you wish to delete your BookTicket account, you can submit an account removal request via our Delete Account page or email us at [email protected]. Your account and associated personal data will be permanently purged within 5–7 business days, followed by email confirmation.

The BookTicket platform may contain links to external third-party websites, including event organisers, sponsors, or venue partners. We are not responsible for the privacy practices, content, or data protection standards of these external sites. We encourage you to review their individual privacy statements before disclosing any personal information.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide platform services to you, resolve disputes, and comply with mandatory tax, accounting, or statutory regulatory requirements in India.

Any modifications to this Privacy Policy will be published directly on this page with an updated effective date. Your continued access to and use of BookTicket following any revisions represents your acknowledgment and acceptance of the updated terms.

In compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDP Act), any privacy concerns, grievances, or requests regarding the processing of your personal data should be directed to our designated Grievance Officer:

• Entity & Operator: Divyang Tech Labs (Owner and Operator of BookTicket)

• Support & Grievance Email: [email protected]

• Official Website: https://www.bookticket.live

• Operating Hours: Monday to Saturday, 10:00 AM – 06:00 PM (IST)