CANCELLATION & REFUND POLICY

If you have completed a payment but did not receive an email, SMS, or WhatsApp confirmation, it is possible that the transaction failed or was dropped by your banking gateway. Once our payment partners confirm that the order has failed, we will process your refund automatically. While we aim to initiate refunds within 3–5 business days, it may take up to 7–10 working days (or longer in some banking cycles) for your financial institution to credit the amount back to your original payment source.

If an event is officially cancelled by the event organizer and the ticket/pass was purchased through BookTicket using our official payment gateway, BookTicket will initiate the refund process on behalf of the organizer, subject to the organizer's authorization and applicable terms and conditions.

If an event is postponed or rescheduled to a new date or venue, BookTicket will initiate a refund process for eligible tickets purchased through the BookTicket platform if the attendee cannot attend the revised schedule, subject to the guidelines stipulated by the event organizer.

If tickets or physical passes are purchased through any third party—including unauthorized resellers, third-party promoters, offline agents, or individual team members—BookTicket will not be responsible for processing, facilitating, or providing any refunds. Always verify you are completing transactions directly on bookticket.live.

In cases where users wish to cancel their tickets for personal reasons, scheduling conflicts, or change of mind, BookTicket will not be liable for refunds. Users are requested to contact the respective event organiser directly for any such discretionary requests, as tickets are strictly non-refundable by default.

Once tickets are booked for any live event, users cannot unilaterally request refunds or cancellations through BookTicket. All individual refund requests must be directed to the event organiser and their management team for approval prior to the event date.

• Refunds are applicable only for tickets and passes purchased directly through BookTicket.

• BookTicket reserves the right to decline refund requests for tickets purchased outside the platform. Any decisions made jointly by the event organiser and BookTicket management regarding refunds will be final and binding.

• Once an event has commenced or concluded, ticket refunds will no longer be considered or processed under any circumstances.

If you discover that you have been issued fake, forged, or unauthorized tickets, you may have fallen victim to fraud by an unauthorized reseller. In such cases:

• BookTicket bears no responsibility or liability for fraudulent transactions or unauthorized scalping conducted by third parties outside our secure payment domain.

• We strongly recommend filing a formal police complaint or First Information Report (FIR) at your nearest police cybercell station to address third-party fraud.

While we process authorized reversals promptly, delays may occur due to external factors outside our control, including:

• National bank holidays, festival holidays, and regional non-settlement days.

• Intermediary payment gateway reconciliation delays and banking settlement cycles.

• Technical network disruptions across banking switchboards beyond our direct control.

For any questions, payment verification, or concerns regarding your refunds, please contact our dedicated support team:

• Customer Support Email: [email protected]

• Official Website: https://www.bookticket.live

• Help Desk: Submit a Support Ticket